Frequently Asked Questions
Everything you need to know about your luxury evening wear purchase.
How do I determine my correct size for a Mac Duggal gown?
Since evening wear sizing can differ from everyday apparel, we recommend referring to our specific size chart located on each product page. Use a soft measuring tape to check your bust, waist, and hips to ensure the best fit.
What is your return policy for formal dresses?
We accept returns on unworn, unwashed items with all original tags attached within 14 days of delivery. Please note that a restocking fee may apply, and items marked as Final Sale cannot be returned or exchanged.
How long will it take for my order to ship?
Standard orders typically process within 2-3 business days. Depending on your location and selected shipping method, delivery usually takes between 5 to 7 business days within the continental United States.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and the weight of the package.
Can I make changes to my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are generally unable to modify or cancel it. Please double-check your size and shipping address before finalizing your purchase.
Are the colors of the dresses accurate on the website?
We make every effort to display the colors of our products as accurately as possible. However, due to differences in monitor settings and studio lighting, the actual color of the garment may vary slightly from what you see on your screen.